To place an order online, find the desired product, select your preferred size and quantity, then click on the "Add to Cart" button. Repeat for all desired products. Once complete, click on "My Cart" at the top right of the site, double check the items in your cart and proceed to checkout.

We accept all major credit cards and debit cards with the Visa, Mastercard and Discover logo. We also accept Bird Pick® gift cards.

Once we send out your order, you will receive an email containing a tracking number for your package. We ship via UPS for the majority of orders. PO boxes and APO/FPO addresses will be shipped using USPS.

Yes, we will gladly ship to PO boxes for an additional $1.00 fee per order. However, we can ship to an APO/FPO address for an additional $5 fee per order.

Yes, we will gladly ship to these places, but there is an additional $10 fee for standard shipping or $20 for 2nd Day Air or Next Day Air shipping.

As soon as you realize an error, please have email or call us at 1-888-TEA-HERB (888-832-4372). One of our representatives will be happy to assist you. If your order has already been processed, it is too late and we cannot cancel nor modify it.

There is no sales tax on tea. However, tea ware is subject to sales tax for residents of California.

Definitely! Please call us 1-888-TEA-HERB (888-832-4372) and a representative will be glad to assist you.

Due to health and safety reasons, we cannot allow returns or exchanges on loose leaf teas and herbs. However, you can return or exchange tea ware. Please click here for our full policy.

Oh no, we're sorry that happened! Please call us at 1-888-TEA-HERB (888-832-4372) and we will gladly assist you.

We apologize for that. Please contact us at 1-888-TEA-HERB (888-832-4372) and we will help you to get the correct item sent to you as soon as possible.

Please visit the Privacy page for more information.

Nope, we do not employ animals for labor. Our name actually comes from a legend our grandfather told us about extraordinary birds who would pick out the best leaves for their own nourishment.

We ship all loose leaf teas and herbs in 4 oz. re-sealable aluminum-lined bags.

Tea comes in all shapes and sizes. As a result, some teas may have leaves that are larger in size than others or can take up more space than others. We assure you that each bag contains the correct amount the tea. If you order 8 or more oz. of tea, your order will most likely come in more than one bag.

We offer a wide variety of teas that range in prices. The price of a tea is dependent on the type of tea, what part of the plant it is picked from, how it is processed, its availability and many other factors. You can find more information about how we grade our teas here. If you have any questions that were not answered, feel free to email us at info@birdpick.com and we'll get back to you as soon as possible.

We constantly change our inventory due to their availability. Some teas are produced only in the spring, some in the fall. Other teas are very limited in quantity due to the nature of their processing. Keep an eye out and we may get more of what you were looking for!

It's quite simple. Please check out this article for more information.

Tea and herbs never really "go bad", but they may lose some of their flavor as time progresses. Our products can stay at optimum freshness for 6-8 months after opening if stored properly, i.e. in an air-tight container, away from light exposure.

No, sorry. The teas we carry are not Kosher.

Kamjove kettles are made out of a food-grade stainless steel body. The only part that is plastic is the handle of the kettle. However, the heating element is made out of metal and plastic parts. None of the plastic parts come into contact with the brewing compartment.

Our infusers are made out of PS 6 plastic, commonly known as Expanded Polystyrene Foam or EPS. It is Bisphenol A (BPA) free. The strainer is made of the same plastic with a stainless steel mesh.

By becoming a member you are entitled to receive discounts, from time to time.

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Yes, we do! If you are interested, please visit our Wholesale page to get started.

We sure can. Please email us at info@birdpick.com with your idea and we'll see what we can do.

Please email us at info@birdpick.com with your idea and we'll see what we can do.

No, we don't at this time.

It is in the workings!

Yes we do. Please go to Contact Us for more information.